Technology Assistance

Please see below for troubleshooting tips. If your issue cannot be resolved, please submit a Help Desk Ticket by clicking Open Ticket .

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Assistance with Canvas
Microsoft Office 365
Reset Password


  • If you need to reset your MyMECC password, click here to be taken to the MyMECC password reset portal.
  • Statement of Compliance Concerning Password Resets of the MyMECC

    According to FERPA standards ยง99.31 Identification and Authentication of Identity,  a student requesting their username either by phone, chat, or other remote means must provide required information to prove identity.


Student Email Accounts

Student Email Accounts are not active until a student has enrolled in a class.

If SIS does not work; then user should RESET the MyMECC Password which will SYNC the systems. It takes up to a few hours for the systems to SYNC.

Text Alerts
  • Sign Up for Text Alerts
  • Note: * Please do not include dashes "-" in the number. Example: 2765554444. While the MECC Text Message Alert service is free, your cellular phone service provider may charge a fee for receiving text messages. Please consult with your service plan provider before registering for this service.
Open Ticket


Service ID: 53251
Tue 9/5/23 11:31 AM
Tue 10/17/23 11:31 AM